Tag Archives: Service

Google’s Apigee officially launches its API monitoring service

It’s been about two years since Google acquired API management service Apigee. Today, the company is announcing new extensions that make it easier to integrate the service with a number of Google Cloud services, as well as the general availability of the company’s API monitoring solution. Apigee API monitoring allows operations teams to get more insight into how their APIs ...

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Microsoft announces an Xbox game streaming service

A week after Google launched a game streaming service “Project Stream“ in beta, Microsoft’s touting its own take on the category. Project xCloud is, naturally, an Xbox game streaming service, designed to  bring the console’s titles to a slew of different platforms. Outlined via blog post, the service is the latest offering to offer gamers the promise of cross-platform autonomy, ...

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Anti-spam service Truecaller is now a messaging app too

Truecaller, the app that helps screen spam calls and messages, is becoming a chat app as it continues to develop into a social service. The company announced today that it is introducing a chat feature to its Android and iOS apps, although it is already live for Android beta users. The move follows Truecaller’s recent foray into payments. That’s a localized ...

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Secret Service intercepts ‘suspicious’ envelope to Trump amid Pentagon ‘ricin parcels’ scare

Published time: 2 Oct, 2018 22:46 Edited time: 2 Oct, 2018 22:51 The US Secret Service has confirmed that a “suspicious” envelope was sent to the White House and addressed to President Donald Trump, following reports of two letters testing positive for ricin being intercepted at the Pentagon. “The envelope was not received at the White House, nor did it ...

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Google acquires customer service automation startup Onward

Google has acquired a small startup that builds tools for businesses looking to automate their customer service or sales workflows. Onward and some of its key employees, including co-founders Rémi Cossart and Pramod Thammaiah, as well as CTO Aaron Podolny, will be joining Google. Terms of the deal weren’t disclosed. The startup gives businesses an AI-powered chat solution to get customers what ...

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Microsoft launches new AI applications for customer service and sales

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its highly profitable Dynamics 365 CRM products. A year ago, the company introduced its first Dynamics 365 AI solutions and today it’s expanding this portfolio with the launch ...

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Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide real-time help to (human) staff dealing with customer queries via chat, email and social channels. So the AI layer is intended to make the ...

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Cabal of 12 Korean students conspired to gain weight & dodge military service

Military investigators in South Korea identified a group of 12 students in a Seoul university, who made a coordinated effort to gain weight to become ineligible for mandatory military service. Those involved could face jail time. South Korea has some of the strictest rules about mandatory service. Every young man has to complete his service, with exemptions given to very ...

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Russian domestic security service launch new dedicated center to counter cyberattacks

Russia’s Federal Security Service, the FSB, now has a separate coordination center created in order to prevent, detect and counter cyberattacks on critical infrastructure facilities as well as repair damage from such attacks. The new agency is officially titled ‘National Coordination Center for Computer Incidents’ and it will be headed by Andrey Ivashko who is also the director of FSB’s ...

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Watchdog to consider de-blocking Telegram in Russia if service provides encryption keys to FSB

Russia’s telecom watchdog has reiterated its willingness to consider lifting a ban on popular messaging app Telegram if it agrees to follow a court order to give access to the content of its encrypted messages. Telegram was ordered last year by a court in Russia to provide decryption keys that would allow law enforcement to read messages of suspected criminals ...

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